Check-in & Check-out

Check-in: From 2:00 PM to 9:00 PM. If you plan to arrive later, please let us know in advance so we can coordinate your arrival in the forest.

Check-out: Until 10:00 AM.

Reservations & Payments

To confirm your reservation for our tree houses and tours, an advance deposit or payment is required through our secure payment links or authorized methods. We will contact you with the details once you are ready to book.

Cancellation Policy

We understand that plans can change. Cancellations made with sufficient notice allow us to reschedule or process refunds according to the reservation season. Please reach out to us via WhatsApp if any issues arise.

Environment & Guest Guidelines

Minimum Age: To ensure safety within our elevated structures and maintain keep noise levels moderate, we welcome guests aged 15 and older.

Nature & Wildlife: We are located in the heart of the Monteverde Cloud Forest. We kindly ask you to respect the local flora and fauna, keep noise levels moderate, and please remember that smoking is prohibited inside the tree houses.